Senior Risk and Payments Agent
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Check and verify approved withdrawals prior to payment to ensure compliance with internal procedures.
- Identify potential risk or compliance breaches and support in executing appropriate actions.
- Monitor, report, and take enforcement actions against suspected fraud rings or collusive behavior.
- Track all ongoing game investigations, updating player accounts accordingly based on findings.
- Provide support, guidance, and periodic training to team members, ensuring they remain up to date with current procedures and standards.
- Ensure departmental KPIs are met and maintained consistently.
- Report directly to the Risk and Payments Supervisor and serve as the primary point of escalation in their absence.
- Maintain up-to-date awareness of all major ongoing matters and operational priorities within the department.
- Assist the Manager in completing daily Quality Assurance checks and reporting.
- Prepare and manage the monthly team rotation schedule efficiently and in a timely manner.
- Able to work 24/7 shifts on rotation; (08.00 - 16.00, 16.00 - 00.00, 00.00 - 08.00)
- 1-2 years' experience needed.
- Familiarity with KYC/AML processes and ability to perform basic document verification and account risk assessments.
- Excellent command of the English language;
- Attention to details and quality of work;
- Computer literate and proficient user of Excel;
- European citizenship.
- Solid understanding of payment processing systems (e.g., card payments, e-wallets, bank transfers), as well as fraud detection tools and case management platforms.
- Capable of handling daily transaction monitoring, withdrawal approvals, and basic chargeback response preparation.
- Learning and Development Program
- 21 days Paid Annual Leave
- 3 days Sick Leave
- Medical Health Insurance
- Complimentary lunch
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
- Referral Bonus
- Paid Training
- Unlimited daily snacks and beverages
- Supportive and positive working environment