Customer Support Agents (Language Skills)
CareerFinders
- Λεμεσός Λευκωσία
- Μόνιμη
- Πλήρης Απασχόληση
- Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
- Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
- Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
- Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
- Receiving, handling, and escalating client complaints, as appropriate.
- Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
- Maintaining the CRM system up to date with records of interactions and communication with clients.
- Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
- Adhering to the Code of Conduct and the standards set for all client communications.
- Complying with internal company policies and procedures.
- Undertaking any other related tasks assigned by Management.
- Bachelor's degree Finance, Business Administration, or other a related field will be considered an advantage.
- Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
- Experience in a similar role will be considered an advantage.
- Excellent knowledge of English, both verbal and written.
- Fluency in reading, writing, and speaking in any one of the following languages: French, Spanish and/or Portuguese.
- Computer literacy with very good working knowledge of Microsoft Office applications.
- Ability to work under pressure and meet tight deadlines.
- Enthusiastic, trustworthy, self- motivated with a 'selling' mindset.
- Ability to work independently.
- Team player.
- Competitive salary based on skills and experience.
- Private Medical Insurance.
- Provident Fund.
- Hybrid working conditions.
- Flexible working hours.
- Opportunities for professional growth and development.