Italian-speaking Customer Success Officer - Limassol

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages.
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
• Demonstrate impeccable telephone etiquette and management.
• Handle back office queries.
• Support clients with technical and troubleshooting issues.
• Report to the management.
• Deal with all departments to resolve issues.
• Provide support and troubleshooting on MT4 Trading Platforms.
• Liaise with Compliance Officers regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Contribute to team effort by achieving targeted results.
• Assist with other duties as needed from time to time.

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the Italian and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, Monday to Friday, with flexibility to cover until 21:00 if needed in the future

• Rotational shifts from 09:00 to 18:00, and 10:00 to 19:00 (Monday to Friday). This is an onsite role.

StaffMatters Recruitment