VIP Account Manager

Κύπρος
Μόνιμη
Πλήρης Απασχόληση

Πριν 15 ημέρες

, and our client is a fast-growing iGaming company delivering premium online casino experiences to a global VIP audience. With a strong presence across the EMEA region, they are known for high retention, a player-centric strategy, and top-tier service for high-value clients.To support their growth, they are looking for a VIP Account Manager to manage elite player relationships, boost loyalty, and drive high-margin engagement.NDARemote(Remote)Full-timeResponsibilities:

Build and maintain close relationships with VIP players, delivering a white-glove service experience
Enhance retention and loyalty through personalized rewards, promotions, and engagement campaigns
Drive revenue growth by identifying upsell opportunities and cross-promotion of casino offerings
Proactively engage with high-value clients, resolve inquiries, and ensure a seamless gaming experience
Monitor player behavior and compliance, flagging any potential issues with fraud or responsible gaming
Organize VIP events, tournaments, and special promotions tailored to individual players
Analyze player metrics and feedback to optimize engagement strategies and lifetime value
Collaborate across departments (CRM, support, marketing, product) to improve the VIP experience
Ensure all activities follow regulatory standards, especially in areas of responsible gaming

Requirements:

2+ years of experience in VIP management or account management within the iGaming industry
Strong interpersonal and negotiation skills with a high level of professionalism
Data-driven mindset, able to interpret player data and adapt strategies accordingly
Experience using CRM platforms and familiarity with online casino environments
Understanding of responsible gaming policies and regulatory frameworks
Flexible schedule to meet VIP players' availability, including evenings or weekends if needed
Fluent English (other languages are a plus)

SectorEmploymentFull-time

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