Key Account Manager - High-Risk Payments (Remote | Fintech | Full-time)

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Πριν 15 ημέρες

We are Headshot Recruitment Agency, and our client is a cutting-edge provider of payment solutions for businesses across both traditional and high-risk industries, including iGaming, crypto, forex, trading, and more.The company delivers fast, scalable, and secure infrastructure where others hesitate. The company supports clients globally and is growing its client success and account management team to support the next stage of expansion. We’re now hiring a Key Account Manager (KAM) who can build long-term client relationships and act as a trusted strategic partner.NDARemote(Remote)Full-timeResponsibilities:

Maintaining and developing relationships with key clients (iGaming, crypto, forex, etc.).
Supporting clients at all stages of the life cycle: from onboarding to scaling.
Interacting with internal teams (tech support, risk, compliance, billing) to promptly solve clients’ problems.
Share expertise with the team
Attend conferences and all industry events
Analyzing clients’ needs and offering custom solutions
Monitoring KPIs, managing SLAs and ensuring a high level of client satisfaction.
Preparing regular reports and forecasts for accounts.

Requirements:

Experience working with High Risk clients (iGaming, crypto, betting, etc.) from 2 years.
Deep understanding of processes in the field of online payments, including cards, alternative payment methods, chargeback, fraud and KYC/AML.
Excellent communication and presentation skills.
Result-oriented, independent, flexible in communication with different types of clients.
Experience working with CRM
Own contact base from the industry

Nice to HaveKnowledge of crypto payments, tokens, and smart contractsBackground in B2B fintech sales or payment gateway operationsAdditional languages (e.g., Spanish, German, French)Experience working in a remote, distributed teamSectorTechEmploymentFull-time

Headshot

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