Senior VIP Manager
- Κύπρος
- Μόνιμη
- Πλήρης Απασχόληση
- Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email
- Solve issues quickly: find answers and coordinate with CS, Payments, Risk, and Product until it's fixed
- Analyse behaviour: spot churn risk and growth opportunities; tailor 1:1 offers and experiences
- Bonus management: monitor performance/behaviour and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU).
- Plan and run VIP promos & perks: tailored offers, events, gifts on time and on brief.
- Report the numbers: weekly updates on retention, re-deposit rate, activity days, and player satisfaction
- Keep clean records: log contacts, notes, preferences, and follow-ups in the CRM
- Watch competitors: keep our VIP playbook sharp
- Proficient English (written and spoken)
- Proactive mindset with solid support/sales skills
- Strong communication and negotiation skills
- Attention to detail and follow-through
- VIP/iGaming experience at senior or similar level (managing high-value accounts)
- Analytical: comfortable reading dashboards and making data-driven decisions
- Ownership: organized, independent, and able to run multiple priorities
- Previous sales-agent experience (helpful for outreach and conversions)
- Hands-on with CRM/retention tools (e.g., Smartico, Fast Track, Optimove)
- Extra languages (e.g.,Greek, German) for local markets
- Experience hosting VIP events or travel logistics