Head of CRM Execution
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Operational Leadership: Own the execution layer of our CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across brands and regions, while leading from the front and stepping in when needed to support the team through high-pressure moments and tight turnarounds.
- Team Management: Lead, mentor, and grow a large and diverse team of CRM Executives and Team Leads, building a high-performance, collaborative, and accountable team culture.
- Process & Structure: Define, document, and continuously improve operational processes to drive consistency, scale, and compliance in all campaign activities.
- Quality Enablement: Implement clear QA standards, delivery checklists, and review loops to ensure campaigns are always accurate, compliant, and impactful.
- Technology Adoption: Leverage CRM platforms, automation tools, and internal systems to drive efficiency and empower the team to work smarter, not harder.
- Capacity & Workflow Management: Own planning and prioritization across multiple workflows, balancing day-to-day delivery with long-term improvements.
- CRM Operations Experience: 6+ years in CRM or marketing operations, with experience managing execution teams in high-volume, fast-paced environments.
- People Leadership: Proven track record of managing multi-level teams, mentoring future leaders, and creating a culture of ownership and excellence.
- Process-Driven Mindset: Strong skills in workflow design, documentation, and continuous process optimization.
- Quality Control Expertise: Deep understanding of how to maintain accuracy, compliance, and performance in high-frequency CRM delivery environments.
- Structured Communicator: Clear and efficient communicator who keeps teams aligned and stakeholders informed.